An AI customer service agent that knows every customer
An EmAGI customer service agent is a digital employee hired to look after your customers. It remembers every customer, every past conversation and every promise and brings the right one back at the right moment, learns from each correction, and comes back with the next step before anyone asks. It does the work itself: answers from your product material, prepares quotes and documents, follows up on what was promised, keeps the CRM current and brings you only what needs your decision.
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What it handles in a normal day
- Answers from your own material. Product sheets, price lists, terms and past answers you give it become what it answers from, and it asks you when something is not covered instead of guessing.
- Knows each customer. Who they are, what they bought, what they asked last time and what was promised to them. A returning customer does not have to explain everything again.
- Speaks their language. It answers each customer in the language they wrote in.
- Does the task, not only the answer. A quote, a document, a changed order in the system you gave it access to, an updated CRM record.
- Follows up. It remembers who was promised a call back on Thursday and makes sure it happens, without you keeping a task list.
- Brings you what needs your decision. With the context already collected, and it answers the customer once you decide.
Where it talks to customers
Wherever your customers already reach you: email on your own domain, phone calls it takes and makes, the messengers your customers use, and group chats with clients or partners. In a group it understands who said what and whom to address, and stays out of conversations that are not its business. It handles many conversations at once, each in its own thread, with one memory across all of them.
A helpdesk bot or a digital employee
| Customer service chatbot | AI customer service agent from EmAGI | |
|---|---|---|
| What it is | Scripted flows over a knowledge base | A colleague who looks after your customers |
| Memory | The current ticket or session | Every customer, conversation and promise, and the memory is yours |
| After the answer | The ticket is closed | It follows up and finishes what was promised |
| Tasks | Actions someone built as flows in advance | Does the work itself in the browser, email, documents and CRM |
| Correcting it | Edit the flow and retrain | Tell it once, the way you would tell a colleague; it learns from the correction |
| Beyond support | Support only | The same employee can take sales follow-up, documents and reports |
You stay in control
You set the rules for each conversation: what it answers on its own, what it never discusses, and what waits for you. A refund, a discount or a new promise in your name is prepared and waits for your approval until you decide it can go without it. Each employee has its own isolated workspace: its data and credentials do not mix with anyone else's.
What it costs against a hire
Plans start at $350 per month per account, with one agent included and each additional agent at $15 per month, up to five agents per account before a capacity upgrade. The fair comparison is the salary the work would otherwise sit on: a good specialist in Europe costs $3,000 to $5,000 a month before taxes. Current prices are always on the pricing page.
The point is not a cheaper person but a better hire. A digital employee takes routine off people entirely and makes the team it works with much stronger. We run our own company this way: engineering, sales, customer work and marketing are done together with digital employees.
How hiring works
- Open the agent catalog and look at agents already at work: their experience, their skills, and a live agent you can talk to before you decide.
- Tell Nova, the agent who designs and launches digital employees for clients, about your project.
- Give it your product material, the mailbox and the systems customer work already uses. It starts on the scope you set and widens it as you trust the work.
Questions people ask before hiring one
What is an AI customer service agent?
It is an AI that takes over customer work: answers questions, does the tasks behind them and follows up. An EmAGI customer service agent is a digital employee: it remembers every customer and every promise, learns from your corrections and does the work itself in email, documents, the CRM and on calls.
How is it different from a customer service chatbot?
A chatbot answers inside one session from scripted flows and forgets the customer when the window closes. A digital employee keeps working between messages: it remembers the whole history with each customer, finishes what was promised and does tasks, not only answers.
Can it answer customers in their own language?
Yes. It answers each customer in the language they wrote in, from the same product material and rules you gave it.
Will it make promises in my name?
Only the ones you allow. You set what it answers on its own; a refund, a discount or a new commitment waits for your approval until you decide it can go without it.
How much does an AI customer service agent cost?
Plans start at $350 per month per account with one agent included; each additional agent is $15 per month. Current prices are on emagi.ai/pricing.